September 12, 2019

Order Process

Would you like to get started on designing your DREAM SHOE?!

We will be happy to help you!

The first step is to send us an e-mail:

Send an e-mail to

Please include

  • Your Name
  • Gym Name
  • Product Choices
  •  Design Ideas
  • Approximate Quantity Needed

Why do we only use e-mail for orders?

Glad you asked!  We want to ensure that every part of the order process is documented to prevent the confusion that can happen when multiple mediums of contact are used to discuss the ordering process (text, phone, e-mail, messenger, etc..)

This also keeps the process efficient and seamless.

After we receive your e-mail, you will be assigned to one of our professional sales representatives to continue the process.

Please ensure you check your spam as sometimes the e-mail will get filtered.

Your sales representative will assist you with quotes, free artwork, and getting your order finalized.

We provide complimentary sizing insoles for orders of 25-59 pairs of shoes and actual shoes for sizing for orders of 60 or more.

Once you are happy with your designs and have sent us your quantities,  you will be sent a link to preview your items and the order quantities.  It is VERY IMPORTANT that you confirm the Pantone Colors, Quantities, and Designs.

Once you are POSITIVE that EVERYTHING IS CORRECT, you will reply back confirming the order as it is shown on the preview link.

Your sales representative will send you an invoice and your order will need to be paid in full BEFORE production will begin.  You may pay by check or wire transfer.

What payment options do we accept?

In order to keep costs low, we prefer a Zelle, check, direct deposit, or wire transfer.  We can pass along the savings to you with free artwork, free shipping, low minimums, and additional quantity discounts.

We will accept credit cards, however, there is a 3.5% processing fee.

Once payment has been received, your order goes into production and things start moving!

Now You Get To Relax!

We own all of our factories (no outsourcing here!) so your order will be tracked from start to finish.

Production usually takes 4-5 weeks (depending on the season).  Once your order is complete, we will require the remaining payment (if needed) and ship your order off when that is received.


Once you receive your order, open it and count and confirm everything BEFORE handing out anything to your athletes!  This should be common practice for any order you receive.

It is rare that mistakes happen, but it is nearly impossible to fix if everything was handed out prior to confirming that the order itself had the error.

Following the order process above and staying responsive to your sales representative will help keep your order on-time and mistake-free!

Let’s Get Started!


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